Shipping & Returns
You may return any purchased laptop within 30 days of delivery for a refund.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 7 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that returns under 30-Day Money Back Guarantee are subject to 15% restocking fee.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Buyers in the United States can expect their package to arrive in 3-7 business days from purchase, in case standard "UPS Ground" shipping method is chosen at check-out. Faster methods are available too.
Canadian packages normally go by Canada Post Expedited Parcel and take anywhere from 1-5 business days depending on your location. Faster shipping methods available at check-out.
International packages can be delivered expedited (2-5 business days) or by surface/ocean (1-2 months) depending on your chosen shipping method at the time of check-out.