Frequently Asked Questions
What brands and models do you accept?
We accept all laptop brands and models, regardless of age or condition — working or not.
Is there a limit on how many laptops I can trade in?
No limit at all. Whether you're trading in a single laptop or clearing out an entire fleet, we'll evaluate everything and provide a consolidated credit offer. This program is well-suited for businesses, IT departments, and schools looking to responsibly offload older equipment.
What happens to my data?
Your privacy is our priority. The first thing we do upon receiving any device is perform a secure and permanent wipe of all storage — no data is ever accessed or retained. For added peace of mind, we recommend wiping your device yourself before shipping, though it's not required.
What can I use the store credit on?
Store credit can be applied to laptops, tablets, and tablet-convertibles on our website. This includes our full range of Panasonic Toughbook models and configurations — including models and configs we carry that aren't yet listed online. Just reach out and we can help.
How is the credit amount determined?
Credit is based on the laptop's make, model, age, and condition. We aim to offer fair market value.
What if I'm not happy with the offer?
No problem — there's no obligation to accept. The credit offer is assessed before you ship anything, so you only send your laptops if you're satisfied with the value.
Does the store credit expire?
No — your store credit never expires. Use it whenever you're ready.
Can I use the credit partially?
Yes. You can use your credit in full or apply it partially across one or more orders. Any remaining balance stays in your account.
How do I send in my laptop(s)?
Once you accept an offer, you have two options:
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Prepaid shipping label: We'll provide a label at a discounted carrier rate. The label cost is deducted from your store credit.
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Ship at your own cost: Send it to one of our two processing locations (Canada or US) — we'll provide the address when you accept your offer.
How long does the process take?
You'll receive your credit offer within 24 hours of submission. Once we receive your laptop(s), your store credit will be ready within 1–2 business days.