For Your Peace of Mind

At Toughbooks.ca, we prioritize your satisfaction and stand behind the quality of our Panasonic Toughbooks with a clear, hassle-free 30-day money-back guarantee, and a standard 1-Year Parts & Labor Warranty with every refurbished unit sold. This policy is designed to give you ample time to evaluate your purchase—whether it's a single unit or part of a larger fleet—ensuring it aligns perfectly with your needs in demanding environments like construction, fieldwork, emergency services, or enterprise operations.

Shipping & Returns


Shipping

We ship fast — because we know you need your gear ready to go. Orders are typically processed and shipped within 1–2 business days. We ship across North America and worldwide, so no matter where the job takes you, we've got you covered.

Shipping Times

  • Canada & USA: 3–7 business days
  • International: 7–14 business days depending on destination

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the size of your order. We work hard to keep our rates competitive — no inflated handling fees, ever.

Returns

We stand behind everything we sell. If something isn't right, we'll make it right — no runaround, no hassle.

Return Policy

  • Returns are accepted within 30 days of delivery. See our 30-Day Money Back Guarantee.
  • Items must be in their original condition and packaging.
  • Custom-configured or special-order units may be subject to a restocking fee — we'll always be upfront about this before you buy.

How to Start a Return

Just reach out to us and we'll walk you through the process. We aim to make returns as painless as possible — because your time is valuable and we respect that. You can contact us here.

Warranty

Every sale comes backed by our robust, hassle-free warranty. If your unit develops a fault, contact us and we'll sort it out. We're not the type to point fingers or pass the buck — if there's a problem, we fix it. Click here to learn more about our hassle-free warranty.

Contact Us

Have questions about your shipment or return? We're always available to help. Reach out and a real person will get back to you promptly.

Click to contact →